Refund / Return Policy

At Rana’s Collection, we want you to have a smooth and satisfying shopping experience. If you experience an issue with your order, we are here to help.

This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through www.ranascollection.com.

1. Return Eligibility

You may request a return if your product meets our return requirements and the request is submitted within 7 days of delivery.

To qualify for a return, the product should generally be:

• Unused, unworn, and unwashed.

• In its original condition, with original tags, packaging, and accessories where applicable.

• Accompanied by your order number or proof of purchase.

• Free from damage caused by misuse, improper handling, or normal wear and tear.

Some products may be subject to additional restrictions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be communicated clearly and will not override your legal rights.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery, where possible.

Please provide:

• Your order number.

• A clear description of the issue.

• Photographs or a short video showing the product and the problem, if available.

Our team will review your request and explain the available solution, which may include a replacement, exchange, refund, or another appropriate remedy.

Please contact us before sending any product back so we can provide the correct return instructions.

Nothing in this policy limits any remedies available to you under applicable consumer-protection law.

3. Non-Returnable Products

Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

These may include:

• Personal-care or hygiene products that have been opened or used.

• Products specifically identified as non-returnable before purchase.

• Customized or personalized items, where applicable.

• Products damaged through misuse, unauthorized modification, or improper care.

This list is subject to the nature of the product and applicable law.

4. How to Request a Return

To request a return or exchange, follow these steps:

Step 1: Contact our customer support using the contact details provided on our website.

Step 2: Share your order number, the reason for the request, and photographs where relevant.

Step 3: Wait for our team to review your request and provide return instructions.

Step 4: If your request is approved, return the product using the instructions provided by our team.

Step 5: Once the returned product has been received and inspected, we will inform you of the available resolution.

Please do not send returns to an address without receiving confirmation from our team.

5. Refund Policy

Refunds may be available for eligible returned products, canceled orders for which payment has already been collected, or orders that cannot be fulfilled, subject to applicable law.

Once a refund is approved, it will be processed using the original payment method where reasonably possible. If that method is unavailable, we will coordinate an appropriate alternative.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Any refund timeframe communicated by our team is an estimate unless otherwise required by law.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders, payment is collected when your order is delivered.

If you paid for a COD order and subsequently qualify for a refund, our customer support team will coordinate the refund method and required details with you.

For COD orders that have not yet been delivered, please contact us as soon as possible if you wish to request a cancellation. Cancellation may depend on the order's processing and shipping status.

7. Exchanges

Exchanges may be offered for eligible products, subject to stock availability and our return requirements.

If you need a different size, color, or product, please contact us within the applicable return period.

If the requested replacement is unavailable, our team will discuss the available alternatives with you, which may include a refund where appropriate.

8. Return Shipping Charges

If you receive a damaged, defective, or incorrect product, Rana’s Collection will work with you to arrange an appropriate resolution, including return-shipping arrangements where applicable.

For other return requests, shipping charges and responsibility for return delivery will be communicated before the return is arranged, subject to applicable law.

Original shipping fees, return shipping costs, and other charges will be handled in accordance with the circumstances of the order and applicable legal requirements.

9. Order Cancellations

You may request cancellation before your order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In that case, our return procedures may apply.

If we cancel an order after receiving payment, we will arrange an appropriate refund in accordance with applicable law.

10. Products Not Eligible for Refund

A refund may be declined where a return does not meet the applicable eligibility requirements, such as when a product has been used, damaged through customer misuse, or returned without required components.

However, no exclusion in this policy will remove your legal rights regarding defective, misrepresented, or otherwise legally non-compliant products.

11. Contact Us

If you have questions about a return, exchange, or refund, please contact us.

Store Name: Rana’s Collection

Website: https://www.ranascollection.com

Email: [Your Customer Support Email]

Phone/WhatsApp: +923477079665

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Rana’s Collection. We appreciate your trust and the opportunity to serve you.