Shipping policy

At Rana’s Collection, we aim to provide a smooth and convenient delivery experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, www.ranascollection.com.

1. Order Processing Time

Orders are processed after they have been successfully placed and the required order details have been received.

Our estimated order processing time is 5–9 business days.

Processing times may vary during weekends, public holidays, promotional campaigns, and periods of high order volume.

You will be contacted if an unexpected issue significantly affects the processing of your order.

2. Estimated Delivery Time

Our estimated delivery time is:

• Domestic Orders (USA): 3–7 business days after dispatch.

• Remote Areas: Delivery may take additional time depending on the courier service and location.

• International Orders: Delivery availability and timeframes will depend on the destination, shipping method, customs procedures, and courier service.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before your order is confirmed.

Delivery fees may vary depending on your location, order size, product availability, and the shipping service used.

If we offer free shipping or a promotional delivery discount, the applicable conditions will be stated on our website or during checkout.

4. Cash on Delivery (COD)

Rana’s Collection may offer Cash on Delivery for eligible orders in supported locations.

If you select COD:

• You will pay the applicable order amount when your order is delivered.

• Please provide an accurate phone number and delivery address.

• Please ensure someone is available to receive the package and make payment.

• Your order may be delayed or canceled if your contact or delivery information cannot be verified.

COD availability may vary depending on your location, courier service, and order eligibility.

5. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided at checkout.

For certain orders, our team may contact you to verify your details before dispatch.

Please make sure your name, phone number, email address, and delivery address are accurate to avoid unnecessary delays.

6. Order Tracking

Where tracking is available, tracking details may be shared with you after your order has been dispatched.

You can use the provided tracking information to check the progress of your shipment through the relevant courier service.

If you have not received tracking information or need help locating your package, please contact our customer support team.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your delivery details, contact us as soon as possible.

We may be unable to change the address once an order has been dispatched. Additional delivery charges or other arrangements may apply if a shipment must be redirected or resent.

8. Delayed or Lost Shipments

Although we work to deliver orders within the estimated timeframe, delays may occur because of courier operations, weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances.

If your shipment is significantly delayed or appears to be lost, please contact us with your order number so we can help investigate the issue with the courier.

We will work toward an appropriate resolution in accordance with applicable law and the circumstances of your order.

9. Failed Delivery Attempts

A delivery attempt may fail if the customer is unavailable, the address is incorrect, the phone number is unreachable, or the courier cannot access the delivery location.

If a delivery attempt fails, the courier may arrange another attempt or return the package to the sender, depending on its procedures.

If your order is returned to us, please contact our support team to discuss the available options. Additional shipping charges may apply to reshipment where permitted by law and communicated in advance.

10. Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly with your order number and photographs of the issue, where possible.

Our team will review your concern and explain the available resolution under our Return and Refund Policy.

Nothing in this policy limits your rights under applicable consumer-protection laws.

11. International Shipping

International shipping is available only where expressly supported by our store and shipping providers.

For eligible international orders, delivery times, shipping fees, customs duties, import taxes, and other charges may vary by destination.

Any applicable charges and responsibility for paying them will be communicated where reasonably possible and as required by law.

12. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us.

Store Name: Rana’s Collection

Website: https://www.ranascollection.com

Email: softinopc@gmail.com

Phone / WhatsApp: +923477079665

When contacting us about an existing shipment, please include your order number so we can assist you more efficiently.

Thank you for shopping with Rana’s Collection. We appreciate your trust and look forward to serving you.