Term of Service

Welcome to Rana’s Collection. These Terms of Service govern your access to and use of our website, www.ranascollection.com, including all purchases, products, and services offered through our online store.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our store.

1. General Conditions

Rana’s Collection operates an online store offering clothing, fashion products, accessories, home essentials, and other lifestyle products.

We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by applicable law, including in cases of suspected fraud, misuse, or violations of these terms.

We may update these Terms of Service at any time by publishing a revised version on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised terms, where permitted by law.

2. Eligibility to Use Our Store

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or business, you confirm that you are authorized to act on their behalf.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

3. Products and Descriptions

We make reasonable efforts to display our products, descriptions, sizes, colors, prices, and other details as accurately as possible.

However:

• Actual product colors may vary slightly depending on your screen and device settings.

• Product measurements, materials, packaging, and appearance may vary where reasonably applicable.

• Product images are intended to represent the products as accurately as possible but may not always reflect every detail.

• Product availability may change without notice.

Please review the product description, specifications, size information, and other details carefully before purchasing.

4. Pricing and Promotions

All prices displayed on our website are subject to change without prior notice, except where applicable law requires otherwise.

Promotional offers, discounts, and coupon codes may be subject to additional conditions, eligibility requirements, expiration dates, and availability.

If a pricing or listing error occurs, we reserve the right to correct the error and contact affected customers before processing the order, subject to applicable law.

Any delivery charges, taxes, or other applicable fees will be displayed or communicated where required.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request.

You agree that:

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• You will provide a valid delivery address and contact number.

• You will review your order details before completing checkout.

An order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to decline or cancel an order for reasons such as product unavailability, incorrect pricing, suspected fraudulent activity, or delivery limitations, subject to applicable law.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund policy.

6. Payment Methods

Rana’s Collection may offer payment methods displayed at checkout, including Cash on Delivery (COD) and other available payment options.

For Cash on Delivery orders, payment is due when the order is delivered, according to the instructions provided by the delivery service.

For prepaid orders, payment must be completed using an available payment method before the order can be processed, unless otherwise stated.

We do not request your complete payment card details through unofficial messages. Please use the payment options provided through our official checkout.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or during checkout.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and being available to receive their orders.

Shipping fees, delivery coverage, estimated delivery times, and other shipping conditions are governed by our Shipping Policy, where available.

8. Order Cancellations

If you wish to cancel an order, please contact our customer support as soon as possible.

Cancellation requests may be accepted if the order has not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return or refund procedure may apply.

We reserve the right to cancel orders where necessary due to stock issues, payment problems, suspected fraud, or other legitimate reasons, subject to applicable law.

9. Returns, Exchanges, and Refunds

We want our customers to have a satisfactory shopping experience.

Returns, exchanges, and refunds are subject to the conditions stated in our Return and Refund Policy, where available.

Customers should review that policy before making a purchase to understand eligibility requirements, applicable time limits, product condition requirements, and refund procedures.

If a product arrives damaged, defective, or materially different from the item ordered, please contact us promptly with your order number and supporting photographs, where appropriate.

Nothing in these terms limits any mandatory consumer rights available to you under applicable law.

10. Cash on Delivery Responsibilities

Customers selecting Cash on Delivery agree to provide valid contact information and make reasonable arrangements to receive their orders.

Customers should confirm their order details and ensure that the delivery address is correct.

Repeated refusals to accept confirmed orders or deliberate misuse of the ordering system may result in restrictions on future COD orders, where permitted by law.

If you cannot receive an order, please contact us as soon as possible so we can discuss the available options.

11. User Accounts and Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or restrict accounts involved in fraudulent, abusive, or unlawful activity, subject to applicable law.

12. Acceptable Use

You agree not to:

• Use our website for unlawful, fraudulent, or deceptive purposes.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Interfere with the security, functionality, or operation of our store.

• Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization.

• Submit false information or misuse promotions, discounts, or ordering services.

We may take appropriate action if these terms are violated.

13. Intellectual Property

All content displayed on our website, including logos, brand names, text, graphics, product images, designs, and other materials, is owned by Rana’s Collection, its licensors, or the relevant rights holders, unless otherwise stated.

You may not reproduce, modify, publish, distribute, or commercially use this content without prior written permission, except where permitted by applicable law.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment processors and delivery providers.

These third parties operate under their own terms and privacy policies. We are not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.

Your use of third-party services may be subject to additional terms provided by those services.

15. Privacy and Personal Information

When you shop with Rana’s Collection, we may collect and process information necessary to manage orders, process payments, arrange deliveries, provide customer support, and improve our services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

16. Limitation of Liability

To the extent permitted by applicable law, Rana’s Collection will not be liable for indirect, incidental, or consequential losses arising from the use of our website or the inability to access our services.

We do not guarantee that our website will always be uninterrupted, error-free, or completely secure.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights and remedies.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our website, your violation of these terms, or your infringement of another party’s rights.

This provision does not apply to the extent that a claim results from our own unlawful conduct or where such responsibility cannot legally be imposed on you.

18. Governing Law

These Terms of Service will be interpreted in accordance with the applicable laws governing our business and transactions.

Any disputes will be handled by the competent courts or dispute-resolution bodies with jurisdiction under applicable law. Nothing in this section removes any mandatory legal protections available to consumers.

19. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, website features, payment methods, or legal requirements.

The updated version will be published on this page with a revised date. We encourage customers to review this page periodically.

20. Contact Information

If you have questions about these Terms of Service, orders, or our store policies, please contact us using the details below.

Store Name: Rana’s Collection

Website: https://www.ranascollection.com

Email: softinopc@gmail.com

Phone/WhatsApp: +923477079665

Thank you for shopping with Rana’s Collection. We appreciate your trust and look forward to serving you.